I usually don't get my car worked on in Berkeley, but I had a no start car (2001 Toyota) and I needed a nearby mechanic. I ended up having the car towed to the Model Garage as was it was the closest place. I was very happy with my experience there. Getting the car towed there was easy, they were very clear to me about charges, telling me upfront the cost for the diagnostic and calling me before doing any further work. When I agreed on the work, they gave me a cost upfront, not hidden fees or extra costs. This was really important to me because I don't want to sink a lot of money into an old car if I don't need too. The customer service was excellent, they answered the phone promptly and were able to help me immediately each time I called (for drop-off and to check on the repair progress). I am not very knowledgeable about cars and they were extremely patient with me, even agreeing to call my dad to discuss the repairs (as he could make an more informed decision then me) before going forward with work. I will be taking my car there again in the future and highly recommend them to anyone else.