A friend recommended Model Garage to me as she had a great experience with them for her Lexus. I made an appointment for my 2008 Lexus and they diagnosed the problem (actually it was a problem that would have been covered by Lexus if it had occurred years before now) that was causing the noise when backing up. I decided I wouldn't spend the money to properly fix it until I decided if we would keep the older car. Meanwhile, they did a major cleaning and lubricating of the area. So far, the loud noise while backing up has not reappeared. I found them to be so helpful with advice and easy to deal with. They couldn't have been nicer! The shop is clean and if you should happen to need to wait a few minutes, there are lots of fun old models of cars in their display cases.