OK, I called and talked to Don about buying a used car and he gave me really good advice for about 10 mins. He didn't try to rush the conversation and get me off the phone although I wasn't bringing in a car to the shop. This is a really good sign. When I called volvo dealerships to get the same kind of advice, either they put me into their voicemail or won't spend any time with me at all. This is the place I'll be taking my volvo into when and if it needs to get work done.